Last updated: July 8, 2026

Privacy Policy

Effective Date: July 8, 2026

Welcome to DesiStore ("DesiStore", "we", "our", or "us"). Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit or make a purchase from https://desistore.co.in (the "Website"). By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

DesiStore is a sole proprietorship operating in India.

Business Name: DesiStore

Website: https://desistore.co.in

Business Address: Andheri East, Maharashtra Mumbai-400093

Customer Support Email: desistore@gmail.com

Customer Support Number: +91 9672366086

2. Information We Collect

To provide our products and services efficiently, we may collect the following categories of information.

Personal Information

When you place an order, create an account, subscribe to our newsletter, contact customer support, or interact with our Website, we may collect:

• Full name

• Mobile number

• Email address

• Billing address

• Shipping address

• PIN code

• State and city

• Order preferences

• Communication preferences

Order Information

We collect information relating to your purchases, including:

• Products ordered

• Order value

• Order history

• Delivery status

• Return or exchange requests

• Refund details

• Customer support interactions

Payment Information

Payments on our Website are processed through trusted third-party payment service providers such as PayPal.

Depending on your selected payment method, payment-related information may be collected securely by the payment gateway. We do not store your complete debit card, credit card, UPI PIN, CVV, internet banking passwords, or other sensitive payment credentials on our servers.

Device and Technical Information

When you visit our Website, certain information is collected automatically, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Time zone

• Referral source

• Pages viewed

• Session duration

• Clickstream data

• Cookies and similar technologies

Marketing Information

If you choose to receive promotional communications, we may collect information regarding:

• Newsletter subscriptions

• Marketing preferences

• Promotional campaign interactions

• Survey responses

• Product interests

3. How We Collect Your Information

We collect personal information through various methods, including:

• Information provided directly by you during checkout

• Account registration

• Contact forms

• Customer support requests

• Newsletter subscriptions

• Cookies and tracking technologies

• Order processing

• Automated technologies used by Shopify and integrated applications

4. How We Use Your Information

Your personal information is used only for legitimate business purposes, including:

• Processing and confirming your orders

• Delivering purchased products

• Providing customer support

• Managing returns, exchanges, and refunds

• Processing payments

• Preventing fraudulent transactions

• Verifying customer identity where necessary

• Improving our Website and services

• Personalizing your shopping experience

• Sending transactional emails and order updates

• Sending promotional communications where permitted or requested

• Complying with legal, accounting, taxation, and regulatory obligations

• Resolving disputes and enforcing our policies

5. Legal Basis for Processing Personal Information

We process your information only when necessary for legitimate business purposes, including:

• Performing our contractual obligations to fulfill your orders

• Complying with applicable legal requirements

• Protecting our legitimate business interests

• Providing customer support

• Operating and improving our online store

• Processing your consent where required

6. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, we may share your information with trusted service providers where necessary to operate our business, including:

Shopify

Our Website is hosted on Shopify, which securely stores and processes certain customer information necessary to operate our online store.

Payment Service Providers

Payments are securely processed through PayPal and other authorized payment partners that may be introduced from time to time.

Logistics and Delivery Partners

To deliver your orders, we may share relevant delivery information with logistics providers, including:

• Shiprocket

• NimbusPost

• Delivery partners assigned through these logistics platforms

Only information necessary for successful delivery is shared.

Service Providers

We may engage trusted third-party providers for services such as:

• Website hosting

• Analytics

• Customer support

• Email communications

• Fraud prevention

• Technical maintenance

• Marketing services

These providers receive access only to the information necessary to perform their services.

Legal Requirements

We may disclose personal information if required by applicable law, court order, government authority, regulatory agency, or law enforcement authorities.

7. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Maintain secure user sessions

• Remember shopping cart contents

• Improve website functionality

• Analyze website performance

• Understand visitor behaviour

• Personalize user experience

• Measure marketing effectiveness

You may disable cookies through your browser settings. However, certain features of the Website may not function properly if cookies are disabled.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our security measures include:

• SSL encryption

• Secure Shopify infrastructure

• Restricted administrative access

• Secure payment processing

• Regular security updates

• Fraud monitoring

While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Complete your transactions

• Provide customer support

• Process returns and refunds

• Comply with legal obligations

• Resolve disputes

• Maintain accounting and tax records

• Prevent fraudulent activity

Once the information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

10. Your Privacy Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate information

• Update your personal details

• Withdraw consent for promotional communications

• Request deletion of your personal information where legally permissible

• Raise concerns regarding the processing of your information

To exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our Website is intended for individuals who are at least 18 years of age or who access the Website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children. If we become aware that information relating to a child has been collected inadvertently, appropriate steps will be taken to remove such information.

12. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of such external websites. We encourage you to review their respective privacy policies before sharing any personal information.

13. International Data Transfers

Some of our technology partners, including Shopify and PayPal, may process or store information on servers located outside India.

By using our Website, you acknowledge that your information may be transferred, processed, and stored in accordance with applicable data protection laws and appropriate security safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.

Any revised version will be published on this page with the updated Effective Date. Continued use of the Website after such updates constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

DesiStore

Website: https://desistore.co.in

Email: desistore@gmail.com

Phone: +91 9833169272

Business Address: Andheri East, Mumbai- 400093 MAharashtra India

We will make reasonable efforts to respond to your request within a reasonable timeframe in accordance with applicable laws.