Return, Refund & Exchange Policy

 

Effective Date: July 8, 2026

At DesiStore, customer satisfaction is important to us. Every product is carefully packed and inspected before dispatch. However, if you receive a damaged, defective, or incorrect product, we're here to help.

Please read this policy carefully before placing an order, as it explains the conditions under which returns, exchanges, replacements, refunds, and cancellations are accepted.

1. Return & Exchange Eligibility

We accept returns and exchanges only under the following circumstances:

• You received the wrong product.

• The product arrived damaged during transit.

• The product has a manufacturing defect that existed at the time of delivery.

To be eligible, all of the following conditions must be met:

• The request must be submitted within 3 calendar days from the date of delivery.

• A clear, continuous, and unedited unboxing video must be provided showing the sealed package being opened and clearly capturing the issue.

• The product must be unused, unwashed, and in the same condition in which it was delivered.

• All original packaging, accessories, labels, manuals, warranty cards (if applicable), and complimentary items must be returned along with the product.

• The product must pass our quality inspection after it is received.

Failure to meet any of the above conditions may result in rejection of the return or exchange request.

2. Products Not Eligible for Return or Exchange

For hygiene, safety, operational, and quality reasons, the following items cannot be returned or exchanged unless they are delivered damaged, defective, or incorrect:

• Products that have been used, installed, assembled, washed, altered, or damaged after delivery.

• Products without their original packaging, labels, or accessories.

• Products returned without a valid unboxing video.

• Claims reported after the 3-day return window.

• Personal care, grooming, beauty, or hygiene products once opened or used.

• Consumable products.

• Gift cards, digital products, downloadable products, or software.

• Products specifically marked as "Non-Returnable" on the product page.

• Products damaged due to improper handling, misuse, negligence, or normal wear and tear.

3. Mandatory Unboxing Video Requirement

To protect both our customers and our business from fraudulent claims, a complete unboxing video is mandatory for all claims involving:

• Wrong product

• Damaged product

• Missing accessories

• Missing items

• Manufacturing defects noticed upon delivery

The video must:

• Begin before the shipping package is opened.

• Clearly show the shipping label.

• Show all sides of the package.

• Capture the package being opened without any cuts or edits.

• Clearly display the product and the reported issue.

Photos alone may not be sufficient to verify a claim.

Claims submitted without a valid unboxing video may be declined.

4. How to Request a Return or Exchange

If you believe your order qualifies, please contact our customer support within 3 calendar days of delivery.

Please provide:

• Order Number

• Full Name

• Registered Mobile Number

• Email Address

• Reason for the request

• Clear photographs (if requested)

• Complete unboxing video

You can contact us at:

Email: dooldeals.in@gmail.com

Phone: +91 9672366086

Our support team will review your request and respond after verifying the submitted information.

5. Inspection & Approval Process

Every returned product undergoes a quality inspection after it reaches our facility.

Approval depends on:

• Verification of the reported issue.

• Product condition.

• Completeness of accessories and packaging.

• Compliance with this policy.

DesiStore reserves the right to approve or reject any request if the eligibility requirements are not satisfied.

6. Exchange & Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacements are subject to:

• Product availability.

• Successful quality inspection.

• Verification of the reported issue.

If the same product is unavailable, we may offer:

• A similar product of comparable value.

• Store credit (where applicable).

• A refund, at our sole discretion and subject to this policy.

Only one replacement or exchange request is permitted per order.

7. Refund Policy

Refunds are issued only after:

• The returned product is received.

• The inspection process is completed.

• The return request is approved.

Refunds are processed as follows:

Prepaid Orders

Approved refunds will be credited to the original payment method used during checkout.

Cash on Delivery (COD) Orders

Approved refunds will be transferred through bank transfer or another mutually agreed electronic payment method after the customer provides accurate account details.

Refund processing generally takes 8–15 business days after approval. Actual credit timelines may vary depending on your bank or payment service provider.

8. Situations Where Refunds Will Not Be Approved

Refunds will not be issued if:

• The product has been used or damaged after delivery.

• The claim is submitted after the 3-day return period.

• The product is returned without original packaging or accessories.

• The mandatory unboxing video is not provided.

• The returned product fails quality inspection.

• The damage is caused by improper use, negligence, modification, or accidental handling by the customer.

• The issue described in the claim cannot be verified.

9. Order Cancellation Policy

Orders may be cancelled only before they have been processed or shipped.

To request cancellation, please contact our support team immediately.

If the order has already been shipped, it cannot be cancelled and will instead be governed by this Return, Refund & Exchange Policy.

Approved prepaid cancellations are generally refunded within 8–15 business days, depending on the payment provider.

10. Delivery Refusal

If a customer refuses to accept a shipped order without a valid reason, DesiStore reserves the right to recover applicable shipping, handling, return logistics, and other operational charges before processing any eligible refund.

Repeated refusal of deliveries may result in restrictions on future Cash on Delivery orders.

11. Incorrect Delivery Address

Customers are responsible for providing complete and accurate shipping information.

DesiStore shall not be responsible for delivery failures, delays, additional shipping charges, or losses arising from incorrect or incomplete address details provided during checkout.

12. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery fails because:

• The customer is unavailable,

• The customer refuses delivery,

• The address is incorrect, or

• The customer cannot be contacted,

the order may be returned to us.

Any reshipping request may require payment of additional shipping charges.

13. Promotional Items & Free Gifts

If an order included complimentary products, promotional gifts, or free items, these must also be returned whenever the corresponding order qualifies for a return.

Failure to return complimentary items may result in an appropriate deduction from the refund amount.

14. Fraud Prevention

DesiStore monitors all return and refund requests to prevent misuse of our policies.

We reserve the right to reject requests involving:

• False or misleading claims.

• Manipulated evidence.

• Repeated suspicious return behaviour.

• Abuse of promotional offers.

• Any activity reasonably believed to be fraudulent.

Appropriate action may be taken to protect the interests of our customers and business.

15. Force Majeure

DesiStore shall not be held responsible for delays in processing returns, exchanges, replacements, or refunds caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, public emergencies, technical failures, or other force majeure events.

16. Consumer Rights

Nothing contained in this policy limits or excludes any rights available to consumers under applicable Indian laws. Where any provision of this policy conflicts with mandatory legal requirements, the applicable law shall prevail.

17. Need Assistance?

If you have any questions regarding returns, exchanges, refunds, or cancellations, please contact us.

DesiStore

Website: https://desistore.co.in

Email: desistore@gmail.com

Phone: +91 9833169272

Business Address : – Andheri East Maharashtra Mumbai-400093, India

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays.