Shipping Policy

Effective Date: July 8, 2026

At DesiStore, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through https://desistore.co.in

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently deliver orders across India to serviceable PIN codes through our trusted logistics partners.

Our shipping operations are managed through logistics aggregators such as:

• Shiprocket

• NimbusPost

Depending on your delivery location, your order may be fulfilled by courier partners including, but not limited to:

• Delhivery

• Blue Dart

• XpressBees

• DTDC

• Ecom Express

• Shadowfax

• India Post

• Other authorized courier partners

Service availability depends on your delivery PIN code.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Processing includes:

• Order verification

• Payment confirmation

• Quality inspection

• Secure packaging

• Dispatch to the courier partner

Orders placed on Sundays or public holidays are processed on the next working business day.

During festivals, major sales, public holidays, or periods of exceptionally high order volume, processing times may be slightly extended.

3. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation via your registered email address, mobile number, or both.

If you do not receive an order confirmation, please contact our customer support team.

4. Cash on Delivery (COD) Orders

Cash on Delivery is available only for eligible PIN codes.

To reduce fraudulent orders, we may verify COD orders through:

• Phone call

• SMS

• WhatsApp

• Email

Orders that remain unverified or appear suspicious may be cancelled without prior notice.

We reserve the right to restrict or disable COD for certain customers, products, locations, or repeated order refusals.

5. Shipping Charges

• Free Shipping is available on orders with a total cart value of ₹499 or above.

• Orders below ₹499 are subject to a standard shipping charge of ₹49.

If a remote location surcharge applies due to courier service limitations, we will inform you before dispatching the order.

6. Estimated Delivery Timeline

Estimated delivery timelines after dispatch are:

Metro Cities

• 2–4 business days

Tier 2 & Tier 3 Cities

• 3–6 business days

Remote, Rural & Difficult-to-Service Locations

• 5–8 business days

These timelines are estimates only and are not guaranteed.

Actual delivery may vary depending on courier operations, weather conditions, local restrictions, transportation disruptions, or other circumstances beyond our control.

7. Order Tracking

Once your order has been shipped, you will receive:

• Shipment confirmation

• Tracking ID or AWB number

• Tracking link (where available)

Customers can use the tracking details to monitor shipment progress.

If tracking information has not been received within approximately 48 hours after dispatch, please contact our support team.

8. Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

• The customer is unavailable,

• The phone number is unreachable,

• The address is incorrect or incomplete,

• Delivery is refused,

the shipment may be returned to our warehouse.

Any re-dispatch requested after the package is returned may require payment of additional shipping charges.

9. Customer Responsibility

Customers are responsible for ensuring that:

• The shipping address is complete and accurate.

• The PIN code is correct.

• A valid mobile number is provided.

• Someone is available to receive the package at the delivery address.

DesiStore shall not be responsible for delays or failed deliveries caused by inaccurate or incomplete customer information.

10. Refused Deliveries

If a customer refuses to accept a shipment without a valid reason, we reserve the right to recover applicable shipping, return shipping, packaging, and handling charges before processing any eligible refund.

Repeated refusal of deliveries may result in restrictions on future Cash on Delivery orders or cancellation of future orders.

11. Delayed Deliveries

Although we strive to deliver every order within the estimated timeline, delays may occur due to circumstances beyond our reasonable control, including:

• Extreme weather conditions

• Natural disasters

• Government restrictions

• Public holidays

• Transportation disruptions

• Labour strikes

• Technical failures

• High seasonal order volumes

• Courier network delays

While we will make every reasonable effort to assist you, such delays do not automatically entitle customers to compensation or cancellation after dispatch.

12. Unserviceable Locations

If your delivery location is found to be unserviceable after your order is placed:

• We will notify you as soon as reasonably possible.

• If shipment cannot be arranged, your order will be cancelled.

• Any prepaid amount received will be refunded to the original payment method.

13. Lost Shipments

If a shipment is confirmed as lost by the courier partner after investigation, DesiStore will, at its discretion:

• Ship a replacement product (subject to stock availability), or

• Issue an appropriate refund.

Customers are requested to cooperate during any investigation conducted by the courier partner.

14. Damaged Packages During Transit

If you receive a package that appears tampered with, damaged, or opened:

• Record a complete unboxing video before opening the package.

• Contact our customer support immediately.

• Share the required photographs and video for verification.

Claims without a valid unboxing video may not qualify for replacement or refund.

15. International Shipping

At present, DesiStore delivers only within India.

We do not currently offer international shipping.

For bulk purchase or export-related enquiries, customers may contact our support team directly.

16. Force Majeure

DesiStore shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, transportation failures, civil disturbances, internet outages, or other force majeure events.

17. Changes to this Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect changes in our operations, courier services, legal requirements, or business practices.

Any updated version will be published on this page with a revised Effective Date.

18. Contact Us

If you have any questions regarding shipping, delivery, tracking, or logistics, please contact us.

DesiStore

Website: https://desistore.co.in

Email: desistore@gmail.com

Phone: +91 9833169272

Business Address:  Andheri East, Maharashtra Mumbai-400093, India

Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST), excluding public holidays.